Spectra Logic Establishes Remote Installation Program to Continue At-Home Workflows

Spectra Logic has launched a new Remote Installation Program to support customers during the global coronavirus outbreak. Through this program, customers will realize the benefits of their purchased Spectra solutions much sooner than would otherwise be possible where onsite assistance is not permitted.

Members of Spectra’s Professional Services team will guide customers remotely through the standard processes to safely and successfully install and operate their new Spectra solutions. The BlackPearl family of solutions, as well as the T380, T680, T950 (single-frame) and Spectra Stack Tape Libraries, are all included in this program. In addition, customized virtual training to help customers operate any of their Spectra solutions is available with this program.

“With the current constraints on physical installations and maintenance, we have empowered our technical support, professional services, and systems engineering teams to fully support and respond to our customers remotely,” said David Feller, vice president of product management and solutions engineering. “Our new Remote Installation Program is really an extension of the outstanding onsite service and support we already provide to our customers, except that we will walk our customers through the entire installation, configuration, and setup processes using remote activation, monitoring, testing and videoconferencing.”

Remote Installation Program Benefits
Spectra’s new Remote Installation Program provides peace of mind to customers who are restricted from having outside personnel step onsite, enabling them to receive remote assistance with installation, set-up, testing, and service. The new program:

• Helps customers tackle their critical data storage challenges remotely, from pre-sales planning through implementation, to get up and running quickly when onsite assistance is not permitted
• Enables customers to purchase, assess, install, configure and use Spectra BlackPearl solutions and Spectra T380, T680, T950 (single-frame) and Spectra Stack Tape Libraries during the COVID-19 lockdown
• Provides expanded virtual training to assist customers with operation of any of their Spectra Solutions so that organizations can keep their employees and data safe while maintaining business efficiencies