Node4 uses team work to score with Watford Football Club

Communications specialists, Node4 have recently completed the installation of a
fully managed, end-to-end voice solution at Watford Football Club’s stadium,
offices and club shop. The opportunity arrived via Node4 Partner, The Project
Network who were looking for a voice partner to compliment the network they
were installing between the four sites.

Watford FC (WFC) had sold some of their office space and so were moving into
new offices along with opening a new club shop at the same time. Having 4
separate sites provided the problem of having staff working across multiple
sites who needed to communicate with each other effectively and efficiently.
The club needed a solution that could be as flexible as the business had to be.

The Football Club approached The Project Network (TPN) to provide a fully
managed solution to solve the problem of having multiple sites. TPN installed
Europe’s first 10GB Stadium network using Cisco hardware
so needed a partner who could provide voice as part of the solution.

James Barton of The Project Network comments: “As a Premier Cisco Partner, and
an organisation that very much matched the ethos of The Project Network and
Watford FC, the solution provided by Node4 was the obvious choice to make.”

Node4 were approached by TPN to deliver an end-to-end hosted voice solution for
over 175 users across all 4 sites based on Cisco hardware. Watford FC found
that the Cisco CallManager solution featured all of the characteristics that
they required and were impressed by Node4’s fully managed service and
end-to-end solution.

The solution delivered to the football club by Node4 included a Hosted Cisco
CallManager with all the features which is hosted in Node4’s Data Centre with a
PSTN breakout. An IPFX Reception Console and Auto Attendant was built into the
solution to add benefits to the solution such as detailed caller information,
comprehensive transfer and messaging controls. Cisco telephones were also
provided by Node4 along with number porting meaning that Watford FC could
retain their existing numbers. The connectivity between the sites and the
central Data Centre was also provided by Node4 with their QoS enabled broadband

Watford FC now have an extremely flexible solution allowing users to seamlessly
roam between all four sites and their telephony functions and settings simply
follow. The whole solution is hosted in Node4’s Data Centre which provides the
highest levels of availability, and is managed by the Node4 on-site technical
support team allowing Watford FC to concentrate on their core business

Katie Wareham, Head of New Projects at Watford FC enthuses: “We now have modern
phones, and a very flexible solution. Users can roam between all four of our
sites, and the telephony just follows them around….it is so simple, yet
incredibly effective. Given we are only a month in, it is very hard to say
exactly, but we are looking to save approximately 35% over the first year with
this new solution.”

Over the next few months Node4 and The Project Network will continue to work
together with Watford FC to add call queuing facilities to the solution along
with adding telephony functionality in corporate boxes at the ground.

Andrew Gilbert, Managing Director Node4: “This project had demonstrated our
unique position and ability to deliver an end-to-end hosted communications
solution. As a high profile football club, Watford FC had some specific
requirements and pressing time scales which Node4 were able to fulfil working
alongside The Project Network. We at Node4 are looking forward to build on
these successful relationships with Watford FC and The Project Network in the
coming years.”

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