Register Now for Western Digital’s ‘TP Talk’ With VP Urvashi Sheth
Western Digital is one of the largest computer data storage and hard disk drive manufacturers in the world. They manage more than 1,000 different SKUs and annually sell over 500 million products globally. Their biggest challenge was not only providing great customer service, but also consistent and cost-effective customer service in 16 languages. This scale and effectiveness can only be achieved by innovations in their strategy, support interaction channels, technology, and culture to stay ahead of the game.
- Insights on strategy and approach towards servicing Western Digital’s global customers.
- Best practices for culturally appropriate and consistent customer experience using various channels of interaction in 16 languages globally.
As a complement to our community’s conversation on curating an exceptional experience for your customers and your brand, TP Talks is an ongoing educational series, hosted by Teleperformance, that highlights industry insiders and analysts, who address the industry’s pressing topics. These webcasts are intended to be truly as educational as possible, with ample best practice discussions and case study illustrations.